Wave Online follows a two-tier review system for credit balances and refunds. Our dedicated credit balance team will begin with reviewing the credit balance reports, identifying insurance or patient refunds. As a next step, the Quality Assurance team will review the identified refunds and initiate refunds with supporting documents involving all the respective parties in a timely manner. Our credit balances and refund services will help you improve patient satisfaction, insights, and loyalty.

Once the insurance claim processing is over, our self-pay review team catch up with patients to identify if there are any funds to be received is in pending. Our self-pay review experts understand how critical it is to bill a patient, we ensure that a complete reconciliation of the patient payments before initiating a patient statement as per requirements (weekly/monthly), Further follow-up is performed through patient calls. If we don’t get a proper response from the patient, we recommend collections with a detailed report.